A string of high-profile mishaps, and sensationalist headlines about them, have stoked ID fraud fear up to fever pitch. Yet is there really anything to be afraid of? And if so what can you do to protect yourself for free? This Q&A briefly explains it all.
A. It's when a criminal steals your identity and uses it to run up bills, apply for debts or services leaving you to foot the bill.
It can be as simple as going through your rubbish bags, finding your old letters and bank statements and then applying for financial products using your details. Actually most times you're rarely liable for cash fraudulently spent, providing you can prove it wasn't you.
The real problem is sorting it out, and proving it was fraud and not you spending the money. ID theft can lead to unpleasant encounters with debt collectors, court actions and problems getting a mortgage. This can be stressful and time consuming and the massification of the financial system means you have to fight through it yourself.
So, while it's important to be concerned, the same sensible precautions as normal are what counts. And do remember, in cases of ID fraud, the banks cover the cost as long as your negligence didn't let the fraudsters get the PIN; though in this case it's likely after they've paid out, they'd ask the government to reimburse it.
Q. How do I protect myself?
There are a number of preventative measures:- Keep your PIN safe. PINs and passwords for debit and credit cards are the easiest way to access accounts. Always keep yours safe, and try not to use codes derived from kids’ or relatives' birthdays or names, as fraudsters could get that information and work out your PIN.
- Get a shredder. Everybody should have a Cross Cut Shredder (these usually cost around £15) for destroying important documents, meaning no-one can root through your bins to find personal data, and use it in financial scams (read What is Phishing? article). This should definitely include all documents from financial institutions as a bare minimum; yet any others with names and addresses on should be considered for shredding too.
- Use free anti-virus software. Kitting out your computer with up to date anti-virus software is a must, as you can do it for free; read Free Anti-Virus Software article.
- Always check bank statements. Regular checking of your bank statements is always good practice; if you spot something that looks a tad dodgy, immediately contact your bank or building society. Also if your bank or credit card statements fail to arrive, contact the company right away.
- Regularly check your credit reference files. If someone is making false applications for credit in your name it will appear on your credit reference files. You should check these at least once a year (or immediately if you suspect fraud). See the Your Credit Rating: Check for free and improve it article.
The prime worry is that criminals take your identity details and use it along with other information to build a new profile, applying for new products in your name, which will go on to your records and destroy your credit history. Yet as long as we take sensible precautions ourselves, the risks are limited.
Q. How does ID fraud work?
There are two ways that fraudsters normally operate.
- Phishing: First, they try to get your PIN by what is known as ‘phishing’. This means they set up websites, or directly contact you by post or phone, claiming (and looking) like they are genuinely from your bank, and they ask you to enter a PIN. If it works, they'll have all they need to access your money, and theft is easy.
So there’s a very important golden rule. No matter whether it’s a traditional letter, e-mail or phone calls:"NEVER EVER EVER EVER give anyone your PIN.
Don't do it, don't think about it, always assume it's a fake."
Sadly, the banks are culpable here; they do sometimes call up and request some personal details or passcodes; and this doesn’t help matters. Yet we have to protect ourselves and not rely on the banks. Even if you think the contact is genuine, while it’s a hassle, just don’t give them an answer. Instead use what you already have stored as their correct phone number, website address or postal address and contact it back. This way you can be sure you’re dealing with the correct people.
It's worth remembering that anywhere fraudsters can get your personal details, it's all the same to them. Beware when loading personal details that you may use as passwords (e.g. date of birth, mother's maiden name) onto Facebook or other social-networking websites; these are generally open to all and could put you at risk. -
ID Fraud: Second, fraudsters may apply for products using your identity. To help spot this, regularly check your credit reference files. These files contain all the data passed on by the banks about how you do your banking. So if someone is defrauding your identity, this is where you’ll spot the products listed that you never applied for.
There is a totally free way to get email alerts everytime your credit file changes; read the Get help for free section.
I recommend that you check your credit file at least once a year, read the Credit Rating: get it free article to find out how. Unfortunately, having recently done a poll on the site, many people don't take this precaution. This is leaving yourself hostage to fortune. We have to start learning to protect ourselves and checking credit reference files is the way. The same applies if you receive goods or services you haven’t bought, or are notified you’ve been accepted for products that you didn't apply for.
Any major new scams will be reported in the free MoneySaving e-mail
Q. Do I need ID fraud insurance?
No no no no NO! An entire industry has built up selling us the fear of ID fraud and then trying to sell us insurance against it! In some ways these companies are almost, although not quite, as bad as the fraudsters themselves. Most non-high net worth individuals don’t need to pay for these expensive insurance policies; while ID fraud is a hassle, you're covered by the banks unless you're culpable.
Q. Is there a way to protect myself for free?
Yes, there's a great loophole availabIe. If you have any Capital One* credit card, or apply for a new one, you'll get free subscription to its ID Fraud Alert service. Importantly this applies whether the fraud's on its card or any other. Even better, you never actually need to use the card to get the protection. So there's nothing stopping you getting one of these cards, even if you won't use it, just for the protection. You'll get the following:
- Two free credit reports a year. Your credit reference file contains an array of important details about you; financial details, such as products you've applied for, addresses and electoral roll information. Checking it regularly is important to check any mistakes, which could impair your ability to get new credit, or may suggest ID fraud (read Your Credit Rating article). You can get a basic statutory report for £2 by writing to one of the credit reference agencies; now any Capital One cardholders will be entitled to two more-detailed reports from Equifax each year, totally free.
- E-mail alerts when your credit file changes. Capital One cardholders will get an email any time there is a key change on their Equifax credit file. This includes any applications for new credit, meaning if you get an e-mail and haven't applied for the product, there's a chance you are being defrauded.
- Assistance to put things right if you've been defrauded. If all the prevention hasn't worked and you've become a victim, Capital One provide specialist expert advice via an identity fraud helpline seven days a week. This helpline promises to be able to provide one-on-one help with cancelling any compromised accounts, clearing your name, repairing your damaged credit status and help with filing police reports.
If you use this helpline please report how useful it was to you. I doubt it will actually solve the problem, but at a stressful time, to have one-on-one help and special documentation would be very welcome.
Similarly, Barclaycard's card range offer a free ID fraud protection service and helpline if you have one of their cards (again on any card you own, not just the Barclaycard), but not the fraud alerts or the free credit reports; it's still a useful freebie though! Also, with Capital One and Barclaycard you're not liable if the card is used used fraudulently.
Which card shall I get?
If you're already a Capital One or Barclaycard cardholder, ring up and confirm you’ve got the ID fraud cover (especially if you’ve had the card a while). If you don't have either, then apply for a new Capital One card (as this has the best features). Which specific card depends on your circumstances; you may as well get one which provides other benefits too.
- Simply after the ID fraud help? If you don't plan to use the card and just want it for ID fraud help, the easiest card to get is Capital One’s Classic Visa* . The rates are pretty naff, but there should be very few problems getting accepted.
- Looking to shift existing debts? One card has a decent, if not quite table-topping, offer for shifting debts from other cards. Capital One’s Platinum* card gives 0% to debt switchers until September 2009, with a low balance transfer fee of 3% (you’ll need min £10k income to apply). To compare this with the best offers, read Best Balance Transfers article.
- Want to spend on the card? If you need a card to spend on which you won’t pay off in full (so you’re borrowing), Capital One's Platimum* card is the top deal, offering 0% on purchases until September 2009l. Take a look at the Credit Card for Spending article to see the alternatives.
You can also earn 4% cashback on all spending until 1 September 2008, capped at £60 a month, and 1% after that with the Capital One Cashback* World Mastercard.
None of these cards have annual fees and you don't ever need to actually use the card to get the protection so you could apply and just pop-it in a drawer and get the protection without it ever costing you a penny.
The impact on your credit score
If you're only getting the card for the ID protection, it's important to consider the impact of applying for a further card on your credit score (read a full article about How Credit Scoring Works).
The impact is usually negligible. The real thing to worry about is applying for this as well as lots of other cards in a short space of time. This is more important than the absolute number of cards although, if you usually have a good credit score, there is no need to be unduly scared.
While there's no limit on card numbers, it's not a bad way to think about it. Anecdotally most people who've never defaulted don't have problems until they've at least ten cards. A good rule of thumb is to ask yourself when applying for a card,: "If I'm only going to be allowed a limited number of credit cards, is what I'm applying for important enough to ‘use a card up for'?"
Help keep this offer open
The one worry I have by writing this is that these card companies will find themselves with a lot of inactive customers and put a minimum spend on in future. To help avoid that, why not spend on the card a couple of times a year, always paying it off in full so there’s no interest and it looks like the card is active.Free ID fraud addistance for Direct Line home insurance customers
Those with combined buildings and contents home insurance arranged with Direct Line since 7 Jan 08 automatically receive free Identity Fraud Assistance which gives victims of identity fraud free one on one help from Experian’s Victim of Fraud team. Yet don’t let this persuade you to go with Direct Line, only do it if it’s the best deal anyway using my four step home insurance plan.Q. Too late, I think my ID has been stolen?
To get instant help, if you think you've fallen victim, Experian’s* CreditExpert monitoring includes access to an ID fraud protection helpline; while this costs £80 a year, it offers a free 30 day trial to this service. So if you need it, simply sign up to the service, use the ID fraud helpline and then cancel the service before the 30 days is up. See the free credit ratings article for more info.
If you've noticed unusual account activity and genuinely suspect someone is using your identity to apply for new products, then contact Fraud Prevention Service CIFAS, and ask them to put a 'Protective Registration' on your credit reference file. This costs £11.75 and will alert all lenders who see it to carry out further checks before approving credit applications.
However, don't use this lightly. Getting Protective Registration on your files will slow up any credit searches, and possibly mean you don't get approved for things you need, from credit cards to mobile phone contracts.
Ask a question/forum discussion
Free ID Fraud Help
Other Articles You May Be Interested In:
Are my Savings Safe?
Free Anti-Virus Software
Safe Online Spending
Budget Planner: How to manage your money
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